Senior Application Support Engineer

1 week ago

Bothell, Washington, United States Bristol-Myers Squibb Full time
Job Description

Bristol-Myers Squibb is seeking a highly skilled Senior Engineer to join our Application Support Team. The successful candidate will be responsible for leading a remote team of engineers who will meet their performance targets by providing high-quality technical support to our site users.

Key Responsibilities
  • Work in collaboration with remote site lead and a team of engineers to provide 24/7 technical support of Emerson Syncade and DeltaV to our worldwide users.
  • Triage and provide technical support to our users' requests at site, with a focus on supporting Emerson Syncade and DeltaV.
  • Develop and implement strategies to improve the quality and efficiency of the support services provided by the team.
  • Develop and maintain relationships with key stakeholders, including users and team managers.
  • Lead Digital Plant Tier 1 meeting cadence, represent FLS in DP Tier 2 meetings.
  • Report planned outages to site and represent site in planned outage planning meetings both globally and site-specific.
  • Work with Sr. Manager Front Line Application Support to develop and maintain policies and procedures for the application support team.
  • Provide technical guidance, mentoring, leadership, and support to the application support team.
Requirements
  • BA/BS degree in Computer Science, Information Technology, Chemical Engineer, or a related field preferred.
  • 4-6 years of relevant experience in a team lead/management application support capacity.
  • Experience in providing technical support.
  • Strong analytical, problem-solving, and technical skills, preferably with a focus on Emerson Syncade and DeltaV.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and ability to prioritize tasks.
  • Willingness to learn and develop new skills.
Preferred Skills
  • Ability to navigate ambiguity and solve problems in a fast-paced environment.
  • Strong technology acumen and understanding of the intersection of business and IT-related challenges.
  • Ability to make complexities more easily understood through speech and written narrative.
  • Strong developer of effective partnerships and relationships with all levels and geographies.
  • Commitment and passion for achieving desired outcomes.
Travel Required

5-10%

Benefits

Bristol-Myers Squibb offers a comprehensive benefits package, including medical, pharmacy, dental, and vision care, as well as wellbeing support, financial well-being resources, and work-life programs.

The starting compensation for this job is a range from $92,000 to $115,000, plus incentive cash and stock opportunities (based on eligibility).

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