Retail Sales Associate

2 weeks ago

San Francisco, California, United States Taylor Stitch Full time

Job Summary

Taylor Stitch is a men's lifestyle company that designs and sells high-quality, sustainable clothing. We are seeking a Sales and Customer Service Representative to join our team in one of our brick and mortar locations. As a Sales and Customer Service Representative, you will be an integral part of our success, representing the company and its values to customers on a daily basis, while growing and developing as a salesperson alongside our growing company.

Responsibilities

  • Sales and Customer Service
    • Actively greet and engage with every customer
    • Offer customers polite and supportive guidance on style and fit
    • Learn and incorporate extensive product knowledge into customer interactions, highlighting the unique features and benefits of our products
    • Collaborate with the e-commerce customer service team in order to provide a seamless customer experience
    • Develop a personal clientele by actively pursuing new business and mastering the art of made-to-measure
    • Handle returns, exchanges, repairs, alterations, and customer concerns with care and understanding
  • Operations
    • Meticulously maintain a clean, well-merchandised store and stockroom
    • Assist in maintaining accurate inventory in your store on a daily basis
    • Assist in the management of clothing alterations
    • Maintain an exceptionally well-merchandised store that is dynamic and engaging

Qualifications

  • Previous retail or sales experience highly valued
  • Excellent sales and customer service skills
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Self-motivated, proactive, and positive demeanor
  • Ability to work effectively with a team
  • Physical Requirements
    • Ability to stand for up to 8 hours
    • Ability to walk up and down staircases carrying boxes, product, and other store-related items
    • Ability to regularly perform store cleaning and maintenance
    • Ability to safely lift boxes up to 30 lbs.
    • Comfort using ladders

Additional Information

We believe you will benefit from the fact that we are a small, local clothing company and enjoy the mom-and-pop retail culture and community. Your salary will depend on your experience, and you will receive a competitive benefits package.

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