Youth Sports Housing Coordinator

4 days ago

Franklin, Michigan, United States Traveling Teams Inc. Full time

About the Role

We are seeking a Youth Sports Housing Coordinator to join our team at Traveling Teams Inc. In this role, you will play a crucial part in maintaining our brand image and delivering exceptional customer service to our clients.

As a Youth Sports Housing Coordinator, you will be responsible for answering inbound customer correspondence, proactively coordinating customer correspondence, and serving as a middleman in the flow of communication between the group leader and Team Placement Coordinator(s). You will work primarily on an independent basis but may collaborate with others internally when necessary.

Key Responsibilities:

  • Maintain the highest level of communication standards for all assigned events.
  • Serve as the main point of contact for Group Leaders associated with all assigned events.
  • Complete daily follow-ups utilizing internal CRM software.
  • Handle emergency correspondence and relay pertinent information to Placement Coordinator(s) and/or department managers for resolution.
  • Proactively engage internal customers and subject matter experts to effectively manage internal and external customer expectations.
  • Routinely engage client contacts to provide proactive service and actively assess client status, concerns, and expectations.
  • Complete all daily assignments in compliance with department standards.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures.
  • Perform all daily duties as assigned by Supervisor(s).

Requirements:

  • High school diploma or equivalent required.
  • Associate's degree or higher in a related field preferred.
  • 1-2 years of related experience in hospitality, sports management, customer service, or administrative office settings.
  • Familiarity with customer service expectations.

Estimated Salary: $40,000 - $60,000 per year, depending on location and qualifications. Our benefits package includes competitive pay, opportunities for career growth, and a positive work environment.

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