Field Support Specialist

4 weeks ago

Fairbanks, Alaska, United States Triwest Healthcare Full time
Job Summary

This position is responsible for providing support to military treatment facilities (MTFs) and their beneficiaries. The incumbent will work closely with MTF staff to resolve issues related to enrollment, referrals, and authorizations, as well as provide non-clinical support for patient referrals and authorizations.

The successful candidate will have a strong understanding of the TRICARE program and its policies, as well as excellent communication and problem-solving skills. They will be able to work independently and as part of a team to achieve goals and objectives.

Key Responsibilities
  • Develop and maintain a clear understanding of TriWest's contracted responsibilities and performance requirements related to support of the MTFs and their beneficiaries.
  • Serve as the designated onsite/on call TriWest point of contact for the MTF staff regarding any of a continuum of issues relating to enrollment, referrals and authorizations, issues with network providers, and any other related matters.
  • Utilizing the TriWest customer relationship management system (CRM), will refer all identified issues to the appropriate TriWest corporate division for follow up and resolution according to MVS operating procedures. Urgent matters will be reported via phone to the applicable Director/department as well as via the CRM system.
  • Monitors issues referred to them for trends or opportunities to improve TriWest's services and identify root causes of frequently recurring matters referred to them, keeping the Regional Director and associated MVS team members informed in accordance with MVS policies and procedures.
  • Review and facilitate resolution of referral and authorization issues and trends, analyzing them for root causes and work with the MTF staff to identify and implement corrective strategies.
  • Provides TRICARE information/education briefings for meetings with MTF staff, providers, medical staff and beneficiary groups and provides accurate explanations of the various TRICARE health plans and their policies relating to them.
  • Performs on-site and virtual outreach activities for military installation community and beneficiary groups such as Family Readiness Groups, Retiree Associations, and Installation New-comers Orientation, and provides educational briefings on such matters as transferring TRICARE enrollment, PCM selection, and other interest areas for new people to the community.
  • Documents and records performance of educational briefings provided for input to contract performance reporting in accordance with MVS policy and procedures.
  • Works in partnership with the MTF staff to identify and develop opportunities, within job scope, for greater MTF optimization in support of Defense Health Agency (DHA) Network goals.


Responds to and assists MTF staff, the Regional Director, and other involved MVS team members with contingency planning for MTF contingency exercises or actual contingency scenarios in support of the MTF and TriWest contracted network providers as needed.


  • Maintains up-to-date knowledge of the Managed Care Support Contract, contract changes, the TRICARE Operations Manual (TOM), and TriWest policies and procedures applicable to this position.
  • Maintains proficiency in the use of TriWest's customer relationship management (CRM) system and ensures it is used to record and report all applicable customer service transactions and the reporting of identified issues to other TriWest corporate departments for resolution.
  • Inputs potential quality of care or safety issues in to CRM and reports them to the Regional Director and applicable TriWest departments in accordance with MVS policy and procedures.
  • Consistently meets productivity and performance metrics determined by TriWest and MVS policy and procedures.
  • Performs other duties as assigned.
  • Regular and reliable attendance is required.

  • Part Time Direct Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States Crossroads Counseling & Training Services Full time

    Job OverviewCrossroads Counseling and Training Services is seeking a dedicated and compassionate Part Time Direct Support Specialist to join our team. As a Direct Support Specialist, you will play a vital role in supporting individuals with disabilities to live in the community with dignity and independence.Key Responsibilities:Provide support and assistance...

  • Veterans Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States Anchorage Community Mental Health Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Veterans Support Specialist to join our team at Anchorage Community Mental Health Services. As a key member of our clinical team, you will play a vital role in providing exceptional care to veterans and their families.Key Responsibilities:Conduct thorough interviews with veterans and their family...

  • Aide III

    4 weeks ago

    Fairbanks, Alaska, United States Alaska Teacher Placement Full time

    Job Title: Aide III - Bilingual Support SpecialistJoin the Alaska Teacher Placement team as a highly skilled Aide III - Bilingual Support Specialist. As a key member of our educational team, you will provide critical support to teachers and students in an elementary school setting.Job Summary:The Aide III - Bilingual Support Specialist works closely with...

  • Project Specialist

    3 weeks ago

    Fairbanks, Alaska, United States Fairbanks Native Associ Full time

    Job SummaryThe Fairbanks Native Association is seeking a qualified Project Specialist to provide recovery support services at the Athabascan Drop-In Recovery Center. This position is responsible for facilitating group Talking Circles, overseeing community services activities, and providing linkage to housing and/or recovery housing.Key...

  • Medical Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States Concentra Career Choice Full time

    Job SummaryConcentra Career Choice is seeking a Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional care to our patients. Your clinical competency and compassion will make a meaningful difference in the lives of the patients you serve.Key ResponsibilitiesPerform routine medical and...

  • Healthcare Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States Foundation Health Partners Full time

    At Foundation Health Partners, we are seeking a skilled Healthcare Support Specialist to join our team. In this role, you will provide essential assistance to patients in their daily lives, ensuring their comfort and well-being. Your tasks will include helping patients with basic hygiene needs, maintaining their mobility, and assisting with nutritional...

  • IT Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States AlasConnect Inc Full time

    Job Summary: Alasconnect is seeking a skilled Remote IT Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to clients and stakeholders, resolving technology-related issues and providing exceptional customer service. This is a full-time position with a competitive hourly rate and a comprehensive...

  • Senior Server Support Specialist

    3 weeks ago

    Fairbanks, Alaska, United States Worldwide TechServices Full time

    Job Title: Senior Server Support SpecialistJob Summary:Worldwide TechServices is seeking a highly skilled Senior Server Support Specialist to join our team. As a Senior Server Support Specialist, you will be responsible for performing tasks related to the repair of a variety of client products.Responsibilities:Provide customer support for designated...

  • Administrative Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States MSCCN Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the Fairbanks Terminal. As a key member of our administrative staff, you will provide critical support to our management team, ensuring the smooth operation of our daily tasks and activities.Key Responsibilities: Assist management with...

  • IT Technical Support Specialist

    3 weeks ago

    Fairbanks, Alaska, United States AlasConnect Inc Full time

    AlasConnect Inc is seeking a skilled Remote Support Analyst to join our team. As a Remote Support Analyst, you will work closely with clients and stakeholders to provide technical support and resolve issues in a timely and professional manner. This is a full-time position with a competitive hourly rate of $25 to $26/hr. We offer a comprehensive benefits...

  • Administrative Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States TDL Staffing, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at TDL Staffing, Inc. as an Executive Assistant to the Director. This is a full-time position with a competitive hourly rate starting at $27.06/HR, depending on experience.Key ResponsibilitiesProvide administrative support to the Director,...

  • Radiologic Technologist

    4 weeks ago

    Fairbanks, Alaska, United States Concentra Full time

    Radiologic Technologist and Medical Support SpecialistWe are seeking a highly skilled and compassionate Radiologic Technologist and Medical Support Specialist to join our team at Concentra. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients.Responsibilities:Perform routine x-ray examinations and...

  • Residential Peer Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States True North Recovery Inc Full time

    Job SummaryWe are seeking a highly motivated and compassionate Residential Peer Support Specialist to join our team at True North Recovery Inc. This is a unique opportunity to make a meaningful difference in the lives of individuals seeking help for addiction and mental health issues.Key ResponsibilitiesEnsure the safety and security of the facility and its...

  • Field Support Specialist

    3 weeks ago

    Fairbanks, Alaska, United States Triwest Healthcare Full time

    Job SummaryThis position will provide support to the Military Treatment Facility (MTF) at Eielson Air Force Base & Fort Wainwright. The successful candidate will work closely with the MTF staff to ensure seamless delivery of TRICARE services to beneficiaries.Key ResponsibilitiesDevelop and maintain a clear understanding of TriWest's contracted...

  • Peer Support Specialist

    3 weeks ago

    Fairbanks, Alaska, United States True North Recovery Inc Full time

    Job SummaryWe are seeking a compassionate and experienced Peer Support Specialist to join our team at True North Recovery Inc. The ideal candidate will have a strong background in addiction recovery and a passion for supporting individuals in their journey towards wellness.Key ResponsibilitiesProvide direct peer support to clients engaged in recovery...

  • Administrative Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States Arctic Slope Regional Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Administrative Specialist to join our team at Arctic Slope Regional Corporation. The successful candidate will be responsible for delivering exceptional customer service to both internal and external customers, while ensuring consistent adherence to credit limits and managing delinquency...

  • Supported Living Specialist

    4 weeks ago

    Fairbanks, Alaska, United States Fairbanks Resource Agency Inc Full time

    Job DescriptionAt Fairbanks Resource Agency Inc, we are seeking a highly skilled and dedicated Supported Living Specialist to join our team. The ideal candidate will have a strong commitment to supporting individuals with disabilities to live independently and with dignity.Key Responsibilities:Develop and implement individualized plans of care to support...

  • Career Guidance Specialist

    4 weeks ago

    Fairbanks, Alaska, United States Alaska Teacher Placement Full time

    Job Summary:Alaska Teacher Placement is seeking a skilled Career Guidance Specialist to provide guidance and counseling services to students in a rural Alaskan environment. The ideal candidate will have a Master's degree, a valid Alaska Teacher's Certificate, and at least five years of teaching experience. The Career Guidance Specialist will assist students...

  • Medical Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States Fairbanks Cancer Care Physicians, PC Full time

    Job SummaryWe are seeking a skilled Medical Support Specialist to join our team at Fairbanks Cancer Care Physicians, PC.The ideal candidate will have excellent communication skills and be able to provide exceptional patient care.Responsibilities include greeting patients, scheduling appointments, and ensuring patient comfort while they await their...

  • IT Support Specialist

    4 weeks ago

    Fairbanks, Alaska, United States AlasConnect Inc Full time

    Humanizing Technology, Alasconnect provides full-scale technology sustainment, strategic planning, and professional services to our clients, enabling them to achieve their greatest ambitions.We support diversity in all we do and recognize success is achieved by the inclusion of all experiences and voices. We are an equal-opportunity employer.Are you...