Member Experience Associate
6 days ago
**Job Description:**
We are seeking a highly motivated Member Experience Associate to join our team at Planet Fitness - PFNoCritics in Pullman, WA. This role involves creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
**Key Responsibilities:**
- Deliver exceptional customer service through effective communication and problem-solving.
- Manage front desk activities, including handling phone calls, checking members into the system, and facilitating new member sign-ups.
- Assist with maintaining the neatness and cleanliness of the club, ensuring a positive atmosphere for all visitors.
**Requirements:**
- Customer service background preferred.
- Basic computer proficiency.
- A high school diploma/GED equivalent or higher is required.
- Punctuality and reliability are must-haves.
**Physical Demands:**
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50lbs.
**Estimated Salary:** $40,000 per year, based on experience and qualifications.
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