Customer Service Representative

3 hours ago


Fletcher, North Carolina, United States Signature Flight Support Corporation Full time
Job Description

Signature Flight Support Corporation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operator (FBO) team, you will be responsible for providing exceptional customer service to our aviation clients, ensuring their needs are met and exceeded.

The ideal candidate will have a strong passion for delivering outstanding customer experiences, a keen eye for detail, and excellent communication skills. You will work closely with our team to ensure seamless operations, resolve customer issues promptly, and provide personalized support to our clients.

Key Responsibilities:

  • Provide exceptional customer service to aviation clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with our team to ensure seamless operations, including coordinating with ground handlers, fueling, and other support services.
  • Assist with customer transactions, including fueling, parking, and other services.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
  • Participate in ongoing training and development to enhance your skills and knowledge.
  • Collaborate with other departments to ensure a seamless customer experience.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 18 years of age.
  • Valid state driver's license.
  • Ability to pass background checks and maintain a professional appearance.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Ability to lift light to moderately heavy items.

About Us:

Signature Flight Support Corporation is the world's largest Fixed Base Operator (FBO) network, with over 200 locations and 5,000 employees globally. We are committed to delivering exceptional customer service and providing a world-class experience for our aviation clients.

We offer a competitive compensation package, including medical, dental, and vision benefits, as well as opportunities for professional growth and development.



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