Digital Mortgage Servicing Platform Leader
4 weeks ago
We are seeking a highly skilled Senior Product Manager to lead our digital mortgage servicing platform. The ideal candidate will have a proven track record of launching and maintaining complex digital platforms, with a strong focus on customer satisfaction and online self-service rates.
Key Responsibilities
- Lead cross-functional teams in the framing and delivery of new features designed to improve online self-service rates and customer satisfaction scores.
- Author Agile User Stories in the Application Lifecycle Management (ALM) system.
- Collaborate with Creative teams to produce highly intuitive user experiences.
- Conduct Legal & Regulatory Compliance reviews and collaborate to achieve compliance when gaps are identified.
- Lead Agile rituals with product, design, development, & QA teams.
- Perform post-release validation testing to ensure successful launches.
- Develop detailed reporting requirements capable of effectively measuring the performance of all enhancements.
- Analyze customer account, engagement, and behavioral trends to identify opportunities for improvement.
- Identify and share insights and recommendations through presentations to the executive team.
Requirements
- Bachelor's degree or equivalent experience required.
- Extensive knowledge of the mortgage industry, particularly post-closing (Servicing).
- ~8-10+ years in a digital product management role leading cross-functional teams through the on-time and on-budget delivery of complex technology initiatives.
- ~5+ years of experience in agile software development environments with business stakeholders, developers, QA testers, designers & copy writers.
- ~5+ years analyzing data necessary to evaluate website performance, data integrity, and user engagement, including the ability to author and modify complex SQL queries.
- ~5+ years of experience creating consumer-facing digital products & features that simplify and automate complex workflows.
- ~2+ years managing products that interface with LSAMS, BKFS, or other mortgage Servicing Systems of Record.
- ~2+ years in a Tier 3 production support role with accountability for coordination across multiple technology teams to achieve issue resolution.
- Strong understanding of mortgage loan modification and forbearance solutions.
- Outstanding track record of delivering high-quality solutions on time.
- Meticulous and detail-oriented, ensuring compliance and branding standards are met in every stage of the SDLC.
- Ability to independently prioritize work and manage to deadlines.
- Exceptional written and verbal communication skills, with the ability to summarize both business and technology topics for executive leaders.
- Passion for the user experience.
What We Offer
- Scheduling flexibility due to extensive collaboration with offshore teams.
- A diverse and inclusive work environment.
- Opportunities for professional growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.
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