Sales Associate

1 month ago


Scottsdale, Arizona, United States Home Depot Full time
Job Title: Sales/Customer Service

Job Summary:

As a Sales/Customer Service representative at The Home Depot, you will be responsible for providing fast, friendly service to customers by actively seeking out their needs and providing assistance. You will have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project.

Main Responsibilities:

  • Provide fast, friendly service to customers
  • Actively seek out customers on the sales floor and in the aisles
  • Offer a friendly greeting, smile, and make eye contact with customers
  • Ask open-ended questions about customers' projects to determine their needs and level of expertise
  • Show enthusiasm with customers
  • Handle multiple customers at once when necessary
  • Thank customers for shopping at The Home Depot
  • Follow up with customers via telephone when appropriate

Requirements:

  • Be knowledgeable about products and services offered by The Home Depot
  • Answer questions about merchandise for customers' level of expertise
  • Escort customers to appropriate merchandise, regardless of department
  • Describe features and benefits of merchandise
  • Explain the steps needed to complete projects and the products required
  • Assist customers with special orders and installed sales
  • Acquire beginner product knowledge in adjacent departments
  • Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
  • Have knowledge of other Home Depot companies and how to best recommend them

Work Environment:

The warehouse environment can be dusty and noisy. Doors are frequently open, causing drafts and interior temperature changes. Floors around work areas may become slippery during wet weather conditions. You may have to handle merchandise and work with tools with sharp edges. Passing forklifts emit gas fumes. Tools, supplies, and related merchandise may contain hazardous materials.
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