Customer Service and Order Coordinator

24 hours ago


Ocala, Florida, United States Admiral Furniture Full time
About Admiral Furniture

Admiral Furniture is a family-owned business with a strong focus on quality and customer satisfaction.

Job Summary

We are seeking an experienced Customer Service and Order Coordinator to join our team. This individual will be responsible for coordinating the quoting, manufacturing, and shipping of customer orders while ensuring excellent customer service.

Key Responsibilities
  • Presales Support: Collaborate with sales teams to provide accurate and timely quotes to customers.
  • Order Management: Monitor and track all aspects of the order from manufacturing to shipping.
  • Preparation of Quotes: Ensure that quotes meet all internal requirements and are free of errors.
  • Certificate Management: Handle certificates of insurance required by customers.
  • Shipping Coordination: Confirm shipping dates and prepare shipping documentation.
  • Customer Communication: Provide clear and consistent communication between all parties involved in a project.

This role requires a detail-oriented and organized individual who can work effectively in a team environment.

Requirements
  • Minimal Qualifications:
    • 2-5 years of customer service experience.
    • Excellent verbal and written communication skills.
    • Strong organizational and time management skills.
  • Preferred Qualifications:
    • Experience working within Salesforce.
    • Strong data entry skills.
    • Proficiency in Microsoft Office Suite.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Accident and other supplemental insurance
  • Paid Holidays
Additional Benefits After 1 Year of Employment
  • Paid Time Off
  • 401k with 4% Employer Match


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