Technical Support Specialist

7 days ago


Maitland, Florida, United States TEKsystems Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. The ideal candidate will have experience with technical troubleshooting, customer ticketing systems, and Microsoft Office applications.

Responsibilities:

  • Perform remote servicing and repair of company products and services
  • Provide technical support to customers on operational or maintenance aspects of system equipment
  • Analyze and research network and telco issues to resolve customer complaints
  • Escalate complex issues to field engineer groups or network administration teams

Requirements:

  • 1-2 years of experience in ISP, network, RF environments
  • 1-2 years of experience working with ticketing systems and knowledge bases
  • 1-2 years of experience troubleshooting, analyzing, and supporting hardware, software, and network issues

Preferred Qualifications:

  • Active certifications such as A+, Network+, Security+, CCNA
  • Military experience
  • COVID-19 vaccination

About the Role:

This is a full-time position that requires the candidate to be onsite in the office. The ideal candidate will be coachable, reliable, and able to work in a team environment.



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