Technical Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. The ideal candidate will have experience with technical troubleshooting, customer ticketing systems, and Microsoft Office applications.
Responsibilities:
- Perform remote servicing and repair of company products and services
- Provide technical support to customers on operational or maintenance aspects of system equipment
- Analyze and research network and telco issues to resolve customer complaints
- Escalate complex issues to field engineer groups or network administration teams
Requirements:
- 1-2 years of experience in ISP, network, RF environments
- 1-2 years of experience working with ticketing systems and knowledge bases
- 1-2 years of experience troubleshooting, analyzing, and supporting hardware, software, and network issues
Preferred Qualifications:
- Active certifications such as A+, Network+, Security+, CCNA
- Military experience
- COVID-19 vaccination
About the Role:
This is a full-time position that requires the candidate to be onsite in the office. The ideal candidate will be coachable, reliable, and able to work in a team environment.
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