Account Director
3 weeks ago
We are seeking a highly skilled and dedicated professional to join our team as an Account Manager at Cagwin & Dorward A Corp. This role is responsible for ensuring complete customer satisfaction and delivering exceptional service to our clients.
Key Responsibilities:
- Develop and maintain strong relationships with customers to understand their needs and preferences.
- Communicate effectively with customers to discuss priorities, scheduled maintenance tasks, and progress reports.
- Work collaboratively with crew members to ensure they are properly trained and equipped to deliver high-quality service.
- Attend Homeowner's Association Meetings as necessary to stay informed and engaged with our clients.
- Perform regular employee performance appraisals to ensure our team is meeting expectations.
- Manage and maintain accurate records of customer interactions, including addenda and expectation notes.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
About Us:
Cagwin & Dorward A Corp is a leader in creating and maintaining beautiful landscapes and providing exceptional service to our customers. We value learning, respect, integrity, commitment, accountability, leadership, honor, courage, and results.
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