Park Interpreter

2 days ago


San Francisco, California, United States Golden Gate National Parks Conservancy Full time
About Us:
The Golden Gate National Parks Conservancy is a nonprofit organization dedicated to preserving and protecting the natural and cultural resources of the Golden Gate National Recreation Area. Our team is passionate about creating engaging experiences for visitors, promoting environmental stewardship, and fostering community connections.

Job Summary:
We are seeking a Visitor Service Representative to join our team at Alcatraz Island. In this role, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our audio tour system, and maintaining a safe and welcoming environment for visitors. As a Visitor Service Representative, you will work closely with our Visitor Programs and Services Department to deliver an unforgettable experience for over 1 million visitors annually.

Key Responsibilities:
* Greet and orient visitors to the Alcatraz Cell House* Distribute and assist visitors with tour equipment* Provide information about Alcatraz programs, history, and special events* Assist visitors with mobility needs by directing them to the location of the elevator* Assist visitors with lost belongings and separated parties

Requirements:
* Previous experience in customer service* Multi-lingual communication skills a plus* Ability to work nights, weekends, and holidays* Consistently punctual, completes tasks on time* Takes responsibility for own actions and can be relied upon* Pitches in and contributes to achieving group goals

Benefits:
* Competitive hourly rate: $20/hour (Grade 7)* Comprehensive benefits package, including medical, dental, and vision plans* Up to 3 weeks paid vacation plus holidays, personal, and sick days* Retirement plan* Employee Assistance Program* Employer-match Commuter Program* Employee discounts* More

Physical Requirements and Work Environment:
* Work is performed in an indoor and outdoor setting on Alcatraz Island* Work conditions are rustic, and work is performed in historic buildings* From February through September Alcatraz Island is a breeding ground for thousands of sea birds* During a regular 8-hour shift, the employee can expect to be on their feet, walking or standing, 6+ hours (75%)* Frequently lifts, carries, and positions objects weighing up to 15 pounds* Frequently pushes carts on caster wheels* Work site is located at the top of Alcatraz Island, which requires a 1⁄4 mile walk, with up to a 13% grade

About You:
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional experiences for visitors. If you have previous experience in customer service, excellent communication skills, and a willingness to learn, we encourage you to apply.

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