Medical Device Field Service Specialist
3 weeks ago
We are seeking a skilled Field Service Agent to join our team at IQVIA. As a Field Service Agent, you will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting. This is a unique opportunity to develop and advance your technical skills while collaborating with healthcare professionals and participating in technical initiatives in medical device technology.
Key Responsibilities:
- Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products
- Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
- Set-up and organization of equipment and workstations
- Conduct routine checks and records data from product tests after installation and configuration
- Assignment-based schedule working per diem
- Travel nationally to support customer needs
- Provide ongoing communication and customer support to on-site hospital staff
- Provide on-the-job training (OTJ) for new hires
- Complete other duties at the discretion of management
- Minimum of 1-2 years of technical experience in a hospital setting preferred
- An active and unrestricted driver license and a personal vehicle for local work-related assignments are required for this position
- Must be comfortable with basic software programs and Microsoft operating system
- Ability to assemble and disassemble equipment and devices required
- Ability to sit and stand for long periods of time and lift up to 50 pounds required
- Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
- Hardware - Replacing Bezels, key pads, buttons, batteries, etc.
- Software - Calibrations, networking, software updates, etc.
- Set-up and organize the equipment and workstations
- Conduct routine checks and records data from product tests after installation and configuration
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
The potential base pay range for this role is $20 - $22 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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