Healthcare Specialist
7 days ago
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others.
For more information, visit www.oakstreethealth.com.
Career Opportunity:We are seeking a motivated Registered Nurse with a passion for patient care to join our team as a Healthcare Specialist - Patient Care Coordinator. This role will play a vital part in delivering excellent, high-touch, primary care and coordinating the care of our patients throughout the healthcare delivery system.
Key Responsibilities:- Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions
- Provide patient education, particularly around chronic conditions; may occur in person, over the phone or in groups
- Monitoring and coordinating delivery of the care plan
- Forming relationships with patients and their caregivers to support prevention-focused care and ED/hospital diversion, where appropriate
- Provide direction to MAs to support delivery of procedures, telephonic support and patient instructions
- Conduct medication and testing authorizations
- Deliver an exceptional patient experience through service, responsiveness and care
- May periodically perform home visits
- Current state license to practice as a Registered Nurse
- CPR Certification required
- EMR experience
- Strong communication skills and customer service orientation
- A problem-solving orientation, accountability, and a flexible and positive attitude
- A supportive attitude toward our patient population of older adults
- 2 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
- US work authorization
- Someone who embodies being ‘Oaky’
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being scrappy
- Collaborative and energetic culture
- Fast-paced and innovative environment
- Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
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