Customer Service Representative

3 days ago


St Augustine, Florida, United States D.R. Horton, Inc Full time
Description

D.R. Horton, Inc., a leading homebuilder, seeks a skilled Leasing Consultant-PM for its Operations Department. The ideal candidate will possess a passion for delivering exceptional customer experiences and a strong understanding of property management principles.

Key Responsibilities:

  • Interact with prospective and current residents to communicate the value and overall experience of living at a D.R. Horton community.
  • Manage the application process, including follow-up with prospective and future residents to convey the company's commitment to service.
  • Provide consistent service throughout the resident life cycle, responding promptly to resident concerns and questions.
  • Manage lease expirations and secure renewals, as well as assist with community marketing activities and resident events.
  • Complete various accounting, financial, and administrative reports, ensuring adherence to government regulations, including Fair Housing, ADA, and OSHA.

Requirements:

  • High school diploma or general education degree (GED)
  • Six months to one year of related experience and/or training
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Strong interpersonal skills, with the ability to influence others and execute sales skills, including generating sales leads and conducting sales presentations
  • Demonstrated ability to read, write, and communicate effectively, comprehend and complete legal documents, and answer questions regarding residency
  • Proficiency with computer systems, including customer relationship management programs, and proficiency in using the internet for marketing, advertising, and sales-related circumstances

D.R. Horton, Inc. offers an excellent benefits package, including medical, vision, and dental coverage, 401(k), employee stock purchase plan, flex spending accounts, life insurance, vacation, sick, personal time, and company holidays.



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