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Cancer Center Patient Liaison

1 month ago

Chicago, Illinois, United States Cook County Health and Hospitals Full time
Job Summary

Cook County Health and Hospitals is seeking a skilled Cancer Center Patient Liaison to serve as an advocate for cancer patients. This role is responsible for providing resources and assistance with accessing clinical and supportive care services within the hospital and in the community.

Key Responsibilities

* Serve as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services.
* Facilitate patient appointments, including those made with labs, diagnostic areas, and specialty physicians.
* Complete comprehensive assessments of the barriers to quality cancer care that contributes to disparities and identify information, resources, and emotional support needs of newly diagnosed and medically underserved patients, survivors, and caregivers.
* Assist patients in accessing cancer care and navigating healthcare systems.
* Assist with practical problem-solving related to concrete cancer needs such as housing, transportation, financial needs, etc.
* Build and maintain relationships with key staff in the hospital to build patient referral mechanisms and promote patient navigation services.
* Facilitate appointments for consults and support services within established service standards, including social workers, dietitians, physicians, etc.
* Assist patients in referrals, follow-ups, and completing applications for services that are facilitated by the Community Health Worker.
* Follow patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management resources.
* Provide support to team members and management on a regular basis to ensure continuum of care is achieved.
* Implement a follow-up plan for each constituent to ensure that services have met their needs.
* Ensure patient cases are reviewed, documented, and delivered to treating physicians.
* Continuously ensure documentation is accurate and aligned with standard operating procedures.
* Practice a high level of integrity and honesty in maintaining confidentiality.
* Deliver quarterly report card to hospital committees and other groups which demonstrates outcomes and performance improvement activities.
* Coordinate outreach efforts to establish and maintain positive working relationships with staff.

Requirements

* Bachelor's degree from an accredited college or university
* One (1) year of experience with patient navigation in a clinical setting, including scheduling appointments, connecting patients to community resources, and/or taking patients through various steps of disease treatment
* Prior community outreach experience
* Basic knowledge of and experience using medical terminology

Preferred Qualifications

* One (1) year of experience working with cancer patients and programs
* Basic knowledge of cancer terminology
* Prior experience working with a culturally diverse population

Knowledge, Skills, Abilities, and Other Characteristics

* Knowledge of cancer, healthcare systems, cancer treatment, supportive care options, and how to access care and services
* Knowledge of Microsoft Office Suite
* Strong problem-solving, decision-making, and critical thinking skills
* Excellent organizational, written, verbal communication, and interpersonal skills
* Comfortable with shared accountability for goals with other leaders in the healthcare system
* Comfortable with diversity of individual specialty practice needs, while creating commonality of culture and process
* Ability to work in a self-directed environment, with an ability to work with and lead teams
* Ability to implement professional and community-based education programs
* Ability to demonstrate empathy, integrity, honesty, and compassion in difficult conversations
* Ability to demonstrate active listening, interpersonal, and communication skills that result in the effective exchange of information with solutions-oriented interactions
* Ability to establish a close relationship with patients to ensure quality, comprehensive care
* Ability to bring disparate groups, goals, and objectives together under one operating 'umbrella'

Benefits Package

Cook County Health and Hospitals offers a comprehensive benefits package, including medical, dental, and vision coverage, basic term life insurance, pension plan, deferred compensation program, paid holidays, vacation, and sick time. You may also qualify for the Public Service Loan Forgiveness Program (PSLF) and 100% tuition reimbursement for nursing-related programs.