Customer Retention Sales Representative

7 days ago

Forest Lake, Minnesota, United States Vyve Broadband Full time

Seeking a motivated and results-driven Customer Retention Sales Representative to join our team. In this role, you will be responsible for providing exceptional customer service and promoting Vyve products to existing customers.

About the Role:

We are looking for a highly organized individual with excellent communication skills to work as a Customer Retention Sales Representative. As a key member of our sales team, you will play a crucial role in achieving our business objectives by delivering top-notch customer service and driving revenue growth through upselling and cross-selling our services.

Key Responsibilities:

  • Provide exceptional customer service to existing customers via phone, ensuring their needs are met and they are satisfied with our services.
  • Promote Vyve products and services to customers, identifying opportunities to upsell and cross-sell to increase revenue and drive business growth.
  • Work closely with customers to understand their needs and preferences, tailoring our services to meet their expectations.
  • Analyze customer feedback and data to identify trends and areas for improvement, contributing to continuous process enhancement.
  • Maintain accurate records of customer interactions, transactions, and progress toward sales targets.
  • Develop and maintain strong relationships with customers, building trust and loyalty to foster long-term business partnerships.
  • Foster a collaborative environment within the sales team, sharing best practices and knowledge to drive collective success.

About Vyve Broadband:

Vyve Broadband is a leading provider of broadband Internet services, serving largely non-urban communities in 16 states. We offer a range of services, including high-speed Internet, cable television, and voice services, designed to enhance the quality of life for our customers.

Requirements:

  • High School Diploma or equivalent; Associate's Degree preferred.
  • Minimum 1-year experience in sales, customer-facing environment, in-person or call center.
  • Exceptional interpersonal skills and excellent communication (verbal and written) skills.
  • Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc).
  • Ability to learn quickly and adapt to complex technology changes.

Preferred Qualifications:

  • Previous sales experience in a goal-oriented environment.
  • Previous call center experience.
  • Previous experience selling with an established sales process.

About the Opportunity:

This is a remote/work-from-home position, offering flexibility and autonomy in your work environment. You will have the opportunity to work with a dynamic team, contribute to business growth, and enjoy a competitive salary and benefits package.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and performance. This estimate is based on industry standards and takes into account factors such as location, qualifications, and job requirements.

Please note that this is an estimate and actual salaries may vary. If you are interested in learning more about this opportunity, we encourage you to apply.

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