Italian Restaurant Supervisor

3 weeks ago

Tampa, Florida, United States Seminole Gaming Full time

At Seminole Gaming, we're committed to delivering exceptional dining experiences to our guests. As an Italian Restaurant Supervisor, you'll play a key role in ensuring that our Italian Restaurant meets the highest standards of quality, service, and hospitality.

Key Responsibilities:

  • Assist the Manager - Italian Restaurant with supervision of staff in our Italian Restaurant.
  • Lead the team according to established standards and provide maximum customer service excellence while achieving financial goals in conjunction with the Executive Chef.
  • Identify and define business needs and implement solutions to improve the restaurant's operations, customer service, and financial performance.
  • Institute cost control procedures, inventories, and standards of performance to ensure efficient operations.
  • Counsel, guide, train, and instruct assigned personnel in the proper performance of their duties, developing interpersonal skills, organizational techniques, and personal growth.
  • Work with manual and automated systems to develop or implement procedures, formats, budgets, testing, training, and documentation.
  • Responsible for the hiring, training, scheduling, discipline, and termination of all front-of-house staff and front-of-house management within the guidelines of the department.
  • Provide project leadership and project management as assigned.
  • In the absence of senior F&B management, provide leadership and direction for the department as required.
  • Act immediately on all customer complaints to ensure that a correction is made whenever possible, using conflict resolution mediation techniques that are courteous.
  • Attend off-premise events to establish local connections and represent the restaurant.
  • Master computer programs, including the OpenTable reservation system.
  • Identify, communicate, and coordinate inventory with the steward, ensuring the ordering of appropriate supplies.
  • Create an atmosphere to brand standards, including lighting, music, and temperature levels.
  • Adhere to sanitation guidelines while maintaining a safe and well-maintained dining room.
  • Conduct educational seminars for continued growth of all staff.
  • Responsible for the back-of-the-house operations in the absence of the room chef.
  • Conduct themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Can interface effectively with BOH staff to produce a positive guest experience.
  • Ability to interact with and guide guests toward wine and spirit pairings to enhance the dining experience.
  • Responsible for analyzing market matrix trends, sharing feedback and input with the management and executive management teams accordingly, and participating in telemarketing efforts as necessary.
  • Develop relationships with hotel partners and local concierges in an effort to support new business.

Requirements:

  • Bachelor and/or Master's degree in business or related field preferred.
  • Experience in casino and/or hotel environment preferred.
  • Proficient knowledge of Microsoft Office, Excel, and Word is required.
  • Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.
  • Ability to negotiate and build relationships with diverse departments and casino personnel.
  • Ability to implement strategic visions and plans into day-to-day operations.

Work Environment:

This position is typically performed in a professional office setting and the front-of-house and back-of-house of the restaurant. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors, including second-hand smoke and excessive noise.

Native American Preference Policy:

First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.

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