VIP Account Manager

4 weeks ago


Orlando, Florida, United States Hard Rock Digital Full time
What We're Building

At Hard Rock Digital, we're revolutionizing the online sportsbook, casino, and social casino landscape. Our team is passionate about delivering exceptional experiences for millions of consumers, and we're committed to innovation, learning, and growth.

The Position

We're seeking a skilled VIP Account Manager to join our Digital Sportsbook team. This role requires a unique blend of interpersonal skills, professionalism, and attention to detail, with a focus on building and maintaining high-value client relationships.

Key Responsibilities
  • Develop and execute account plans to maximize client business and product awareness.
  • Manage VIP customer relationships, ensuring timely reporting and accurate recording of account activity and KPIs.
  • Collaborate with VIP management to ensure budget and KPIs are met.
  • Design and deliver local events strategies to entertain clients and promote our brand.
  • Provide exceptional bespoke service to high-value clients through regular engagement and call cycles.
  • Ensure compliance with regulatory obligations and company policies.
  • Assist in mentoring and training new VIP Hosts.
  • Lead special projects to elevate VIP value propositions.
What We're Looking For
  • A passionate and creative problem-solver with excellent interpersonal skills and a proven track record in providing white-glove customer service.
  • Strong leadership skills, critical thinking abilities, and a deep understanding of the sports betting industry and products.
  • Ability to obtain and hold industry regulator employee licensing for each responsible jurisdiction.
  • Experience as a brand and product representative, with a strong knowledge of CRM tools and analytical platforms.
  • Current motor vehicle driver's license and a willingness to travel regularly.
What's in It for You

We offer a competitive compensation package, flexible vacation allowance, and a startup culture backed by a secure, global brand. Our team benefits include:

  • Competitive pay and benefits.
  • Flexible vacation allowance.
  • Startup culture backed by a secure, global brand.

We're committed to fostering a diverse and inclusive work environment where you can be authentic and bring your talent to the table. We're an equal opportunities employer and want to celebrate you being you.



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