Network Infrastructure Specialist

1 month ago

Atlanta, Georgia, United States Insight Global Full time
Job Summary

The Network Analyst/Technician supports the configuration, installation, maintenance, and troubleshooting of network services and devices. This role is responsible for monitoring critical processes for our clients enterprise-wide systems and applications, ensuring job completions, addressing interruptions and failures, and interacting with programmers and requestors to resolve issues.

Key Responsibilities

Resolves issues in a timely manner.

Provides technical expertise for network infrastructure designs, expansions, and configurations.

Maintains 24/7 coverage and on-call support to restore service and maintain service levels.

Installs, configures, maintains, and troubleshoots network services and devices.

Resolves network issues with customers.

Performs inspections and upgrades.

Develops and maintains documentation.

Troubleshoots and tests network services.

Performs troubleshooting, testing, scripting, and coding.

Supports systems and configuration changes without direction.

Requirements

Bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.

Understanding of the OSI network model and the mechanics of the IP Protocol.

Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc.

General understanding of IT security challenges as they relate to data networking.

Awareness of network monitoring protocols and their use.

Ability to display an aptitude for learning and a troubleshooting, and debugging mindset.

Practical knowledge of DHCP in operational environments.

Understanding of DNS requests and the types of available records needed to meet user needs.

Experience with incident management systems to track and manage workflow.

Understanding of Service Management practices in an operational setting.

Willingness to learn new technologies and maintain industry knowledge.

Understanding of the importance of diligence in documentation in an operations setting.

About Insight Global

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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