Store Operations Manager
7 days ago
The Store Operations Manager will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers.
This role requires a strong understanding of retail operations, excellent leadership skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Customer Service:
- Project a positive representation of Westlake Ace Hardware.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all calls and pages are answered promptly, courteously and effectively.
- Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
- Possess excellent product knowledge and knowledge of store layout and location of products.
- Store Operations:
- Ensure a positive, professional and safe work environment for all associates.
- Supervise the 'general operations' of the entire store.
- Responsible for opening and closing the store.
- Assist with the implementation of Store Support Center programs.
- Help ensure successful Loss Prevention, Safety and Internal Audits.
- Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
- Communicate any operational or managerial issues to the General Manager in a timely manner.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
- Help ensure that weekly price changes and label updates are completed timely and accurately.
- Assist with all cashiering functions including training, maintenance, audits, and reports.
- Perform all other duties as assigned.
- Inventory & Merchandising:
- Help ensure forklift operations and receiving is completed in a safe and efficient way.
- Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
- Assist with maintenance of back stock levels.
- Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
- Assist with merchandise resets throughout the store.
- Assist to ensure all signage is current in the store.
- Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
- Leadership:
- Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
- Lead by example; be approachable by all associates and customers.
- Assist in training of all associates.
- Participate in store meetings.
- Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
- Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
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