Customer Service Operations Manager

7 days ago


West Bend, Wisconsin, United States Piggly Wiggly Full time

We are seeking a highly motivated and experienced Customer Service Operations Manager to join our team at Fox Bros. Piggly Wiggly, a 100% employee-owned grocery chain with multiple locations in Southeastern Wisconsin.

About Us

As an award-winning 'Top Workplace' by the Milwaukee Journal Sentinel for several years in a row, we pride ourselves on maintaining high standards of customer service, promoting team cooperation, and fostering positive relationships with customers, communities, and employees.

Job Summary

The Customer Service Operations Manager will be responsible for effectively managing front-end operations, covering for the CSM in their absence, and ensuring seamless customer experiences. The role involves maintaining high standards of customer service, promoting team cooperation, and promoting positive customer, community, and employee relations.

The majority of the time will be spent performing hands-on administrative tasks, processing basic monetary transactions and reconciliations, and providing direct customer service at our front-end customer service desk.

Key Responsibilities
  • Effectively manage front-end operations to ensure exceptional customer experiences.
  • Cover for the CSM in their absence to maintain continuity.
  • Maintain high standards of customer service and promote team cooperation.
  • Promote positive customer, community, and employee relations.
  • Perform hands-on administrative tasks, including basic monetary transactions and reconciliations.
Requirements

To be successful in this role, you must possess excellent communication skills, be able to multitask, and work well under pressure. Proficiency in standard office equipment, such as fax machines, multi-phone line equipment, PCs, copy machines, calculators, printers, typewriters, mail-related equipment, scanners, etc., is essential.

What We Offer

In addition to competitive compensation, we offer a range of benefits, including health insurance, retirement plans, and paid time off.

We estimate the salary for this position to be around $60,000 - $70,000 per year, based on industry standards and location.


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