Front Desk Agent/Relief Night Auditor

2 days ago


North Miami Beach, Florida, United States Turnberry Associates Full time
Job Summary

We are seeking a highly skilled and detail-oriented Relief Night Auditor/Front Desk Agent to join our team at Turnberry Associates. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling cash and credit transactions, and ensuring the accuracy of our financial records.

Key Responsibilities
  • Welcome and register guests into the hotel, ensuring a seamless and personalized experience.
  • Handle cash and credit transactions, count bank at the beginning and end of shift, and complete designated reports.
  • Audit front desk and outlets work, reconcile, and post any corrections to outlets.
  • Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks.
  • Print necessary reports, close end of the day on all applicable computer systems, and ensure that all rebates and house charges are properly logged.
  • Use computer systems for most functions, select and block rooms for arriving guests, prepare daily reports, edit, accept or cancel hotel reservations, and handle hotel emergency situations following emergency guidelines.
Requirements
  • 1 year of prior hotel front desk experience preferred.
  • Flexible schedule availability, required to work day, night, and overnight shifts, including weekends and holidays.
  • Ability to multitask and handle stress in busy periods.
  • The employee is required to stand, walk, for prolonged periods of time.
  • Ability to frequently lift and/or move up to 50 lbs, to handle guests' packages or luggage.
  • Must have good near and far vision, including the ability to read and interpret written instructions/directions.
  • Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio.
  • Ability to distinguish smells.
  • Duties mainly performed indoors.
  • Must be able to hear, moderate noise level.
What We Offer

Turnberry Associates offers a comprehensive benefits package, featuring medical, dental, and eye care, 401K plans, short and long-term disability, international travel perks, team member recognition events, outings, and much more. We are committed to supporting high-impact initiatives and organizations and are proud partners of many local and national charities.

We are an exceptionally managed company, and a rewarding and challenging experience awaits you as a Turnberry team member. We are one of America's premier real estate development and property management companies, founded more than 50 years ago, with a proven track record of success.



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