IT Infrastructure Support Technician
3 weeks ago
About the Role
SISL Global is seeking an experienced IT Infrastructure Support Technician to join our team. This is a challenging role that requires strong technical skills, excellent communication abilities, and a customer-focused approach.
Job Summary:
- Provide technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
- Troubleshoot hardware and software issues using industry-standard tools and methodologies.
- Co-ordinate with OEM vendors to resolve complex hardware and software problems.
- Document incident information using IT Service Management (ITSM) tools.
- Deploy and configure new equipment for employees, including manually and automated tools.
- Perform advanced troubleshooting for endpoints, leveraging system management tools like Autopilot, Microsoft Intune, JAMF, and others.
- Coordinate with other IT groups to achieve Service Level Agreements (SLAs) and deliver exceptional customer service.
- Articulate technical solutions to non-technical users in clear, concise terms.
- Occasionally move and lift IT equipment, typically less than 4 hours of physical effort per location per month.
Requirements:
- Bachelor's degree in Computer Science or related field.
- Minimum 2 years of experience in IT support or equivalent.
- Strong knowledge of Windows and Mac operating systems, hardware, and software.
- Experience with system management tools like Autopilot, Microsoft Intune, JAMF.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
What We Offer:
- A competitive salary range of $65,000 - $90,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy.
- Ongoing training and development opportunities.
About SISL Global:
SISL Global is a leading provider of IT services, committed to delivering exceptional results through innovative solutions and collaborative partnerships.
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