Quality Assurance Associate
1 week ago
BetMGM is a leading online gaming company that's revolutionizing the industry with its innovative products and services. We're a partnership between two powerhouse organizations, MGM Resorts International and Entain Group, and we're committed to delivering the best quality gaming experiences to our customers.
We believe that every employee plays a unique role in our company's success, and we strive to create a culture of empathy and inclusivity where everyone feels valued and heard. We're committed to building a product and workplace that reflect the communities we serve, and we're always looking for ways to improve and innovate.
We're proud to have been recognized as one of Glassdoor's Best Places to Work, and we're committed to maintaining a discrimination-free work environment that fosters a culture of inclusivity and belonging.
Responsibilities
- Collaborate with Risk Leads to develop and implement a uniform QA grading process
- Provide feedback to Risk Leads and Trainers to improve coaching opportunities and process efficiency
- Develop detailed reports highlighting key areas of improvement in Agent reviews
- Design and implement quality assurance standards and company processes
- Ensure our agents meet customer expectations and demands
- Ability to work in a fast-paced environment and meet deadlines
- Bachelor's degree or equivalent work experience
- High-quality service awareness
- Excellent verbal, written, and interpersonal communication skills
- Solid time management skills
- Reliability and accuracy
- High analytical thinking
- Ability to work well under pressure
- Proactive and willing to take ownership
- MUST be detail-oriented
- Strong analytical and problem-solving skills
We're seeking self-sufficient and driven individuals who are passionate about delivering exceptional customer experiences. If you're a team player who thrives in a fast-paced environment and is committed to excellence, we'd love to hear from you.
The starting hourly pay rate for this position is $20.58, and eligible employees participate in a performance-based bonus plan. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, commuter benefits, paid time off, holidays, and employee resource groups.
BetMGM LLC is an Equal Opportunity Employer, and we're committed to maintaining a discrimination-free work environment that fosters a culture of inclusivity and belonging. We're proud to be a diverse and inclusive workplace where everyone feels valued and heard.
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