Store Operations Manager
3 weeks ago
Job Summary
As a Store Operations Manager at Five Below, you will be responsible for leading a team of associates to deliver exceptional customer experiences and drive business results. This role requires a strong leader who can analyze daily, weekly, and monthly business results, and make data-driven decisions to drive performance.
Key Responsibilities
- Analyze sales, customer experience, profitability, shrink, payroll, and staffing metrics to inform business decisions
- Develop and manage payroll budgets and crew schedules to balance fiscal responsibility with customer expectations and crew availability
- Ensure the proper execution of all financial management controls, critical controls, and adherence to company policies
- Oversee successful receiving and ensure stocking procedures are properly followed and maintained
- Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room
- Ensure compliance with all Five Below Standard Operating Procedures (SOP)
- Review all corporate communications and prioritize accordingly
Requirements
- High School Graduate or equivalent
- Minimum of 5 years of retail management experience required; multi-unit experience preferred
- Excellent verbal and written communication skills
- Ability to maintain composure under pressure
- Previous experience leading direct reports
- Experience in managing multiple stores and high unit output
- Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; lift/climb up to 30 lbs. and climb moderately
- Ability to operate the register, stand, and walk for multiple hours
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required)
- Demonstrated leadership and supervisory skills
- Expertise in store systems and operational controls
- Ability to communicate effectively to customers, team, and supervisor
- Ability to lead, direct, and execute multiple tasks concurrently
- Proficient computer/technology skills (Outlook, Excel, Web navigation)
About Five Below
Five Below is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and appreciates inclusion and diversity.
Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. If you suspect fraudulent activity, please visit Five Below's Careers page to verify the posting.
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