Eligibility Case Manager
7 days ago
Job Summary:
We are seeking a highly skilled Eligibility Case Manager to join our team at Clear Creek County, Colorado. As an Eligibility Case Manager, you will be responsible for performing eligibility work that requires a strong working knowledge and understanding of eligibility program rules and policies.
Key Responsibilities:
- Determine eligibility for Expedited Food Assistance
- Interpret rules and regulations of all program areas
- Screens applications to verify programs being applied for
- Conducts initial and ongoing program eligibility interviews and assessments by phone, face-to-face or during a home visit
- Performs calculations and accounting functions necessary to establish eligibility and to determine the necessary steps to resolve client situations
- Facilitates and/or coordinates the processes and procedures necessary to provide clients with assistance
- Approves or denies applications, closes cases as necessary, and notifies clients of decisions in writing
- Completes required paperwork to restore benefits, provide retroactive payments, and provide supplements
- Transfers cases to the appropriate eligibility specialist, team, or closed caseload
- Assists clients in completing forms and obtaining the necessary documentation for program participation
- Assesses client needs and makes referrals to other agency and community services
- Uses computerized systems to research current and past assistance status and history
- Sets up new case files and properly categorizes household composition
- Maintains a working knowledge of the current eligibility computer system
- Performs data entry functions to ensure that required and relevant information is accurately entered into
- Ensures benefit calculations made by the current proscribed eligibility computer program(s) are accurate in order to reduce/eliminate errors
- Manages workload and paper flow
- Processes case changes as they occur
- Ensures that all case documents are filed in the electronic case file appropriately and in a timely manner
- Establishes and computes recoveries and restorations due as a result overpayment or underpayment; notifies fraud investigators when case information indicates that benefits may have been received based on fraudulent information
- Informs recipients/applicants of rules and regulations
- Explains rights and responsibilities to clients and provides referrals to non-profit agencies and other service providers to facilitate a comprehensive solution to the client's issues
- Maintains a working knowledge of program rules and regulations
- Receives, researches, resolves and clears information on required program reports
- Processes program sanctions
- Identifies the level and kind of sanction
- Provides sanction notification to the client being sanctioned
- Adheres to all County policies and procedures, and all laws and regulations as they pertain to assigned area
Requirements:
- High school diploma or equivalent and two (2) years office or public service experience required
- Bachelor's degree in public administration, behavioral sciences or appropriately related degree is recommended
- Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job may be substituted for the required education on a two for one-year basis
Salary Range: $19.4-$23.24 per hour
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