Hospitality Specialist

3 days ago


Roanoke, Virginia, United States AEG Full time
Job Overview

The Hospitality Specialist will provide exceptional guest experiences in a fast-paced, high-volume environment. This role offers an hourly wage of $5, plus tips, and benefits including a 401(k) savings plan and matching.

Salary and Benefits

The estimated salary for this position is $5/hour, plus tips, with additional benefits such as a 401(k) savings plan and matching.

Responsibilities
  • Maintain knowledge of the menu and special items being offered.
  • Provide quick, attentive, and friendly service to banquet guests, communicating clearly with all customers.
  • E nsure food items are served at proper temperature and immediately upon availability from the kitchen, as ordered by the customer.
  • E nsure neat presentation of all ordered items, with no spill-over.
  • P re-bus tables and full buses tables when necessary during peak periods.
  • M aintain availability to work during many peak periods.
  • S tock beverage stations when necessary (ice, juices, glassware, sugar packets, etc).
  • M aintain high responsiveness to customer desires and requests.
  • M aintain a professional and clean appearance.
  • C ommunicate with wait staff, bus persons, bartenders, supervisors, and kitchen staff to improve communication and coordination so that patrons may be impressed by their dining experience.
  • B uild and maintain knowledge regarding bar offerings so that patron questions may be accurately answered.
Qualifications
  • Experience working in a fast-paced, high-volume environment is preferred.
  • A High School Diploma, G.E.D., or related Food Service Job Experience is required.
  • A Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings must be acquired and maintained.
  • The ability to work in a team-oriented, fast-paced, event-driven environment is essential.
  • Clear, respectful communication with employees, co-workers, management staff, and guests is crucial in generating a positive, enthusiastic, and cooperative work environment.


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