In-Office Patient Advocate
7 days ago
As a Member Support Specialist at One Medical, you'll have the opportunity to make a real difference in people's lives. Our commitment to delivering exceptional care and accessibility drives everything we do, from our innovative approaches to patient engagement to our dedication to fostering a culture of empathy and compassion.
We're looking for someone who shares our values and is passionate about delivering outstanding patient experiences. If you're a natural communicator, a problem-solver extraordinaire, and a team player who thrives in fast-paced environments, we want to hear from you
Your Key ResponsibilitiesYou will be responsible for creating a seamless and exceptional in-office patient experience, ensuring that every interaction with patients is outstanding. You will work closely with our team to develop and implement solutions that address patient needs and improve the overall experience.
Key responsibilities include:
- Utilizing C-I-CARE to deliver exceptional patient interactions
- Developing and maintaining strong relationships with patients, providers, and teammates
- Identifying opportunities to improve the patient experience and implementing solutions
- Providing support to Leads, Office Managers, and in-office providers as needed
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