Automotive Service Consultant
3 days ago
About the Role
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Ted Britt Auto Group.
Key Responsibilities
- Provide exceptional customer service and ensure a positive experience for all customers.
- Assess customer needs and recommend necessary service to maintain their vehicle's optimal performance.
- Prepare and explain estimates to customers, explaining the work to be performed and the associated costs.
- Handle customer complaints and resolve issues in a fair and timely manner.
- Stay up-to-date with manufacturer recommendations and industry best practices to provide the highest level of service.
- Collaborate with technicians to ensure accurate and efficient repair procedures.
- Maintain accurate records and reports of customer interactions and service performed.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong problem-solving and analytical skills.
- Knowledge of automotive systems and repair procedures.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with software applications.
Salary and Benefits
$30,000+ salary with opportunities for advancement.
Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
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