Jewelry Production Supervisor

4 weeks ago


Philadelphia, Pennsylvania, United States Hitched Full time
Job Overview

We are seeking a highly organized and detail-oriented Jewelry Production Manager to oversee the jewelry production process across all categories of our business. The ideal candidate will have experience in the jewelry industry and be able to coordinate and manage expectations with suppliers, internal sales teams, and ensure quality control.

Key Responsibilities
  • Place and manage vendor orders
  • Assist the sales team with custom quoting
  • Source diamonds, gemstones, and materials for active custom projects
  • Act as the liaison between the sales and design teams for active custom projects
  • Manage order timelines for wedding bands, engagement rings, and custom projects
  • Cross-check internal systems to ensure all project details are solidified and accounted for
  • Manage and coordinate all service jobs and repairs, including custom quotes
  • Oversee and assist fulfillment specialists with order fulfillment, shipping, etc.
  • Assist the retail team with order and showroom inventory management
  • Maintain a clean, sanitized, and organized warehouse and office space
Requirements
  • A passionate advocate of the Hitched brand
  • Extremely organized, detail-oriented, and tech-savvy
  • Excellent at multitasking and keeping thorough documentation
  • Able to collaborate and communicate quickly and effectively across teams
  • Knowledgeable of diamonds, gemstones, metals, and jewelry-making techniques
  • Someone who works well under pressure and feels accomplished checking off small tasks
  • Someone who can work independently and bring new ideas to the table, including new ways to improve and innovate internal processes for yourself and the company
What We Offer
  • Competitive pay
  • Paid time off and sick leave
  • Medical, dental, and vision
  • Company-facilitated 401(k)
  • System and sales training
  • Jewelry education and training
  • Positive and safe work environment
  • Opportunity to grow within the company
  • Fully stocked kitchen with snacks and beverages
  • Quarterly company-paid team events
  • Discount on non-custom fine jewelry pieces

About Hitched

Hitched was founded by husband and wife, Chris and Stephanie Sammons, in 2018 as a way to provide couples with the convenience and affordability they found lacking at traditional jewelry stores. Our mission at Hitched is to provide our customers with a shopping experience that embodies everything a wedding ring symbolizes - love, trust, partnership, and forever. Not only do we want you to love your ring, but we want you to love the process of shopping for it - which means trusting whom you are buying from and having the support you need while making one of the most special purchases of your life. We strive to form a lasting partnership with each and every one of our customers. From our thorough educational resources to our excellent customer service and lifetime warranty, we're here for you for the big day and forever after.



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