Customer Service Representative

4 days ago


Oroville, California, United States AAA Northern California, Nevada and Utah Insurance Exchange Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at AAA Northern California, Nevada and Utah Insurance Exchange. As a key member of our staff, you will be responsible for delivering exceptional service to our customers, providing them with the best possible experience and building strong relationships.

Responsibilities
  • Deliver outstanding customer service through genuine care, personal attention, and meeting the needs and expectations of our members.
  • Promote AAA products and services to achieve individual and branch goals, and reinforce the value of AAA Membership.
  • Understand and anticipate customer needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
  • Be knowledgeable and proficient with multiple computer systems and applications, as well as all AAA products, services, and operations.
Requirements
  • A high school diploma or equivalent is required, along with 1-3 years of work experience in sales or customer service-focused positions.
  • Demonstrated ability to focus on desired end results, communicate effectively, and work collaboratively as part of a team.
  • Preferred qualifications include experience working with sales and service standards and goals, as well as Spanish bilingual skills.
Benefits
  • Competitive hourly base salary, ranging from $18-$25 per hour, depending on location and experience.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A collaborative and dynamic work environment that values teamwork and mutual respect.
  • Access to a comprehensive benefits package, including medical, dental, vision, and wellness programs.
  • The opportunity to make a real difference in people's lives by providing exceptional service and support.

$27,000 - $37,500 annual estimated salary based on a 40-hour workweek and 52 weeks per year.



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