Director - Product Management Leader for Conversational AI Solutions

1 week ago

Palo Alto, California, United States Uniphore Technologies Inc Full time

Uniphore Technologies Inc is a leading provider of AI-native solutions for the enterprise. As a pioneer in the field, we drive business outcomes across multiple industry verticals and enable large-scale global deployments.

We infuse AI into every aspect of the enterprise that impacts the customer, delivering a unique multimodal architecture centered on customers. This combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide users. We excel in capturing voice, video, and text data and analyzing various types of data.

As AI becomes increasingly powerful, every part of the enterprise that affects the customer will be disrupted. We believe the future will be defined by the connective tissue between people, machines, and data, all in the service of creating the most human processes and experiences for customers and employees.

As the Director of Product Management for Conversational Agent Assist, you will be responsible for comprehensive product strategy and a detailed roadmap. You will lead the market success for our firm's AI-based Agent Assist solutions.

In this role, you will be a key member of our world-class, high-performing Global Product Management team and report to our Senior Director of Product Management.

This is a hybrid opportunity, collaborating in our exceptional office, 3 days a week.

Key Responsibilities:
  • Own the end-to-end product management cycle from Concept to Market Success, and lifecycle management.
  • Collaborate with our global leadership team in defining clear short-term and long-term product strategy within the relevant market or geography.
  • Identify requirements, define detailed roadmaps, and create preliminary design concepts.
  • Work closely with our Engineering teams to drive the implementation of the roadmap and meet spec, quality, and timelines for all projects.
  • Prioritize business requirements and translate them to product functional & technical requirements.
  • Constantly analyze the competitive landscape, run gap & SWOT analyses, and define the differentiated story of your products.
  • Track product pipeline and sales, and analyze growth trends and obstacles.
  • Collect and analyze customer feedback and implement recommendations to the roadmap.
  • Own Product Documentation and Demos.
  • Support the Sales and Pre-Sales teams and join sales meetings to pitch and demo the products to enterprise customers and partners.
  • Develop competitive and accurate pricing models.
  • Evangelize our exciting products for the sales teams, our enterprise customers, trusted market analysts, and partners in media.
Requirements:
  • Bachelor's/Master's Degree in Computer Science/IT Engineering or related fields.
  • Minimum 10 years of experience in delivering SaaS-based / web-based products with minimum of 5 years of Product Management experience.
  • Experience in Product Management for Speech Analytics and/or Virtual Voice Assistant products.
  • Excellent written & oral communication.
  • Experience in working with Agile methodologies.
  • Experience in building products with Data Science, Machine Learning, Natural Language Processing, and Artificial Intelligence.
  • Proven analytical and innovative thinking, leadership, problem-solving, project management skills, attention to detail, and exceptional organizational skills.
  • Domain knowledge in building & launching solutions for Contact Centers, Conversational Assistants, or Conversational AI.
  • Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.
  • Demonstrated ability to engage and influence senior-level executives.
  • Over 4 years of experience managing a product management team.

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