Multifamily Property Operations Manager

3 days ago


Chicago, Illinois, United States Flats LLC Full time

Job Description:

At Flats LLC, we are seeking a highly skilled and experienced Multifamily Property Operations Manager to join our team. This role is responsible for overseeing the day-to-day operations of our multifamily properties, ensuring they meet the highest standards of quality and service.

As a key member of our management team, you will be responsible for managing the onsite team, including leasing professionals, maintenance staff, and other support personnel. You will also be responsible for developing and implementing business strategies to drive revenue growth, improve resident satisfaction, and increase property value.

To succeed in this role, you must have a strong background in multifamily property management, with experience in lease enforcement, financial management, and resident relations. You should also possess excellent communication and interpersonal skills, with the ability to build strong relationships with residents, vendors, and colleagues.

The ideal candidate will have a high school diploma or equivalent, with at least 3-5 years of related experience, including 2 years in a supervisory role. You should also have experience with Microsoft Office products and residential software ERP systems like MRI, YARDI, or Entrada.

This is a full-time position, typically working Monday through Friday, 8:30 a.m. to 5:30 p.m. Some flexibility in hours is allowed, and occasional weekend hours may be required to cover team days off. Minimal travel is expected for this position.

Responsibilities:

  • Manage the onsite team, including leasing professionals, maintenance staff, and other support personnel
  • Develop and implement business strategies to drive revenue growth, improve resident satisfaction, and increase property value
  • Ensure compliance with company policies and procedures, as well as local, state, and federal regulations
  • Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI
  • Approve prospective resident applications, conduct periodic apartment inspections, evict residents, and impose and collect late fees and other charges
  • Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner
  • Lead the leasing program, including resident retention/renewal to maintain maximum occupancy

Requirements:

  • High school diploma or equivalent
  • At least 3-5 years of related experience, including 2 years in a supervisory role
  • Experience with Microsoft Office products and residential software ERP systems like MRI, YARDI, or Entrada
  • Excellent communication and interpersonal skills
  • Able to read and write English, follow verbal instructions, and use simple math

Salary Range: $60,000 - $80,000 per year, depending on experience

Location: [City], [State]



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