Shift Leader

4 weeks ago


Macon, Georgia, United States Insomnia Cookies Full time

As a key member of our bakery team, you will be responsible for leading a dynamic team of customer service representatives and production staff. Your primary focus will be on ensuring seamless operations during your shift, predicting business flow, and maintaining a productive and fun work environment.

Some of the key responsibilities of this role include:

  • Providing exceptional customer service and quality products to all guests
  • Maintaining operations during your shift, communicating pertinent information, and monitoring production efficiency
  • Supporting store leadership and holding the team accountable to company standards and procedures
  • Assisting in the training and coaching of team members
  • Managing cash handling and deposits

Desired skills and experience include:

  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.

About us: Insomnia Cookies is a rapidly growing company with a unique bakery + delivery concept. We are committed to providing our customers with high-quality products and exceptional customer service. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.


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