Heavy Equipment Support Specialist

4 weeks ago


Atlanta, Georgia, United States Kimmel & Associates Full time
About Kimmel & Associates:

Kimmel & Associates is a regional leader in the sales and service of construction equipment, with over 12 years of experience in the industry. We represent one of the top 4 global construction equipment manufacturers and consider our employees to be our most important asset.

About the Position:

The Technical Support Representative will be responsible for developing relationships with our customer base and serving as a key business partner with quality product support. They will use technology as an active tool to provide proactive customer uptime support and subsequent revenue growth. The successful candidate will achieve customer support, parts and service marketing, and technology satisfaction goals.

Requirements:
  • A high school diploma or equivalent is required.
  • Additional technical or vocational training in heavy equipment maintenance or related fields is a plus.
  • Previous experience in customer service, preferably in heavy equipment or related industries, is highly desirable.
  • Familiarity with heavy equipment operations and maintenance procedures is highly desirable.
  • The ability to work flexible hours, including being on-call 24/7 to meet customer demands, is essential.
  • Excellent communication skills, both verbal and written, are required.
  • The ability to effectively convey technical information to customers and provide training on equipment operation is essential.
  • Proficiency in using technology products related to heavy equipment, such as monitoring systems and diagnostic tools, is required.


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