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Customer Service Representative

1 month ago

West Palm Beach, Florida, United States CarMax Full time

About this role

As a Customer Specialist at CarMax, you will be empowered to deliver an exceptional customer experience by guiding customers through every step of their car-buying journey. You will work closely with other team members to ensure a seamless process, providing support and answering questions related to store transactions, customer issues, and delegated tasks.

Key Responsibilities

  • Provide top-notch customer service by guiding customers through the car-buying process, from sale to test drives and financing applications.
  • Delegate and direct store workflow, handling customer issues and concerns, and following up on delegated tasks.
  • Train and mentor new and existing associates to ensure a high level of customer satisfaction.
  • Follow and execute strategies to achieve store sales budgets, balancing customer needs with business goals.
  • Perform various administrative duties, including vehicle condition assessments, daily scanning and reconciliation of vehicle inventory, and cosmetic inspections to ensure vehicles meet CarMax Quality Standards.

Requirements and Qualifications

  • Create and maintain a positive work environment, demonstrating exceptional communication skills and confidence in self, product, and CarMax.
  • Build and maintain strong relationships with customers and team members, delegating effectively and following up timely.
  • Make decisions using independent and sound judgment, balancing customer needs with business goals.
  • Perform multiple duties in a high-energy, fast-paced working environment, reading, interpreting, and transcribing data to maintain accurate records.

About CarMax

CarMax is a leader in the auto industry, delivering honest, transparent, and high-integrity experiences to customers. Our team of over 25,000 associates works together to deliver iconic customer experiences, helping every associate grow their career and achieve their best. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.