Inside Sales Specialist

1 week ago


Hamilton, Ohio, United States Gillman Home Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Inside Sales Specialist to join our team at Gillman Home Center. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Utilize sales and customer service software to create accurate estimates, quotes, and orders, ensuring seamless customer experiences.
  • Stay up-to-date on product knowledge, industry trends, and company policies to provide expert advice and guidance to customers.
  • Work collaboratively with the sales team to achieve sales targets, share best practices, and support each other in delivering exceptional customer service.
  • Perform administrative tasks, such as processing returns, credits, and late payments, ensuring accurate and timely resolution of customer issues.
  • Participate in ongoing training and development to enhance sales and customer service skills, staying ahead of industry trends and best practices.
Requirements
  • High school diploma or equivalent required; 1-3 years of related experience or training preferred.
  • 3+ years of experience in the building materials/construction industry; 1+ year of customer service experience required.
  • Retail experience a plus.
Benefits
  • Medical, dental, and vision insurance.
  • 401k plan with employer contribution.
  • Free $25k life insurance plan.
  • Employee discount.
  • Vacation time.

Gillman Home Center is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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