Customer Service Associate
4 days ago
Vanguard is a leading investment company known for its client-first focus, high ethical standards, and collaborative culture.
This role involves working as a Randstad Associate, answering and assisting investors with questions, transactions, and financial products. You will be a technical subject matter expert, using virtual technology to develop relationships with clients and understand their unique investment needs.
Key Responsibilities:
- Provide exceptional customer service and support to investors.
- Respond to requests for investment, fund, and account information.
- Resolve general account issues and follow standardized processes for transactions.
- Document and report client feedback for process improvement.
- Develop basic knowledge of Vanguard funds, products, and services, and of the Financial Services industry.
What We Offer:
- 25-day training program provided by Vanguard University and the CSO Support Team.
- 100% attendance is expected during the training period.
- Opportunities for overtime based on business needs.
- Competitive pay rate of $23/hour.
- Medical, dental, vision, short-term disability, life insurance, and 401K benefits.
Work from Home Expectations:
- Adhere to virtual meeting schedules and data protection guidelines.
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