Customer Service Associate

4 days ago


Scottsdale, Arizona, United States Randstad Full time
Client Relationship Associate

Vanguard is a leading investment company known for its client-first focus, high ethical standards, and collaborative culture.

This role involves working as a Randstad Associate, answering and assisting investors with questions, transactions, and financial products. You will be a technical subject matter expert, using virtual technology to develop relationships with clients and understand their unique investment needs.

Key Responsibilities:

  • Provide exceptional customer service and support to investors.
  • Respond to requests for investment, fund, and account information.
  • Resolve general account issues and follow standardized processes for transactions.
  • Document and report client feedback for process improvement.
  • Develop basic knowledge of Vanguard funds, products, and services, and of the Financial Services industry.

What We Offer:

  • 25-day training program provided by Vanguard University and the CSO Support Team.
  • 100% attendance is expected during the training period.
  • Opportunities for overtime based on business needs.
  • Competitive pay rate of $23/hour.
  • Medical, dental, vision, short-term disability, life insurance, and 401K benefits.

Work from Home Expectations:

  • Adhere to virtual meeting schedules and data protection guidelines.


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