IT Technical Specialist
1 week ago
The IT Field Support Technician provides technical assistance and support for all incident and request tickets distributed by the IT Help Desk.
This role involves administering desktop support and technical assistance on the installation, configuration, and deployment of workstations, printers, modems, phones, other computing technologies, and various telecommunication devices.
Responsibilities include upkeep and documentation of local IT hardware and new equipment installations, including cabling connections, wire management, emergency power management, and more.
This role also requires general technical support of PC software products, such as word processing, spreadsheets, email, graphics products, communications software, etc.
The IT Field Support Technician coordinates and schedules vendor support, maintenance, and repairs.
A competitive salary range for this position is $60,000 - $80,000 per year, depending on location and experience.
This role participates in a revolving on-call schedule and responds to emergency outages for local sites. Varied working hours may be required to accomplish technical solutions. Remote support of users and sites is also required from the primary location.
About HeartCentrixAt HeartCentrix, we take a heart-centered approach to IT staffing.
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