Urban Dispatcher

We are seeking a highly skilled and detail-oriented Urban Dispatcher to join our team at Hill Country Transit District. As an Urban Dispatcher, you will play a critical role in the daily assignment of transit vehicles and bus drivers, ensuring the efficient operation of our transportation services.

• Assign and cover transit runs in accordance with established procedures.
• Control vehicle assignments or manifests to optimize fleet usage and meet service demands.
• Update driver boards daily to ensure assignments are accurately posted and adhered to.
• Respond to customer and employee inquiries via phone, cellular phone, or two-way radio.
• Monitor and verify driver locations and assignments at all times.
• Dispatch vehicles and emergency crews to accident or breakdown scenes as needed.
• Coordinate field activities, including bus changes, passenger transfers, and manifest adjustments, to minimize passenger delays and maximize goodwill with drivers.
• Collaborate with schedulers and maintenance staff to ensure vehicles are available for scheduled maintenance service.
• Perform administrative tasks, such as preparing reports, correspondence, and memos, as needed.
• Provide information to the public regarding transportation services, including route and schedule information and fare details.
• Receive and resolve customer complaints or issues, escalating them to supervisors as necessary.
• Report transit difficulties and other issues to the Chief Dispatcher or other departments to maintain or restore service and schedules.
• Ensure the facility, work office location, and equipment are secured at the end of each shift.

• High School Diploma or Equivalent
• At least six (6) months of clerical experience required
• Must be 21 years of age
• Must have a valid driver's license
• Ability to perform general office administrative activities, including using a personal computer, 10-key calculator, copying, filing, faxing, and using the telephone
• Reliable means of communication, such as a home telephone or cellular phone
• Availability to work varying shifts, hours, and days, including early mornings, late evenings, weekends, and holidays
• Regular attendance and reliability are critical to business operations

The work environment is generally clean and healthy, with a quiet noise level. Dispatchers may work varying shifts, including early mornings and late evenings, and are expected to be available for training or staff meetings outside of their regular schedule.

• Able to sit and work at a computer keyboard for extended periods
• Able to stoop, kneel, and bend at the waist and reach on a daily basis
• Able to lift up to 10 pounds occasionally

This position is classified as safety-sensitive and requires pre-employment drug and/or alcohol testing.

Hill Country Transit District is an Equal Opportunity Employer