Customer Service Representative

4 weeks ago


Kansas City, Missouri, United States Waterway Carwash Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Waterway Carwash. As a key member of our team, you will provide exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Offer and sell car wash services, memberships, and additional purchase options to customers, meeting sales and revenue goals.
  • Identify customer needs and present complimentary solutions, promoting car wash services and memberships.
  • Maintain a clean and organized store, ensuring a positive customer experience.
  • Process transactions accurately, handling cash, credit card payments, and other forms of payment.
  • Follow Waterway policies, procedures, and guidelines, including safety protocols.

Requirements:

  • 6 months of work experience in customer service, retail, or sales.
  • Ability to work in a fast-paced environment, handling multiple tasks and responsibilities.
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive hourly rate, with opportunities for sales bonuses.
  • Tuition assistance program up to $4,000 per year.
  • Free car washes and gas discounts.
  • Advancement, promotion, and cross-training opportunities.

Why Join Our Team:

At Waterway Carwash, we value our employees and offer a supportive and inclusive work environment. We are committed to providing exceptional customer service and promoting a positive work-life balance. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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