Administrative Support Professional

3 weeks ago


Blanchester, Ohio, United States Good Samaritan Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Good Samaritan Hospital. As a Receptionist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth experience for all.

Key Responsibilities
  • Welcome patients and visitors, answer inquiries, and maintain the reception area to create a warm and welcoming environment.
  • Schedule appointments efficiently, optimizing patient satisfaction, provider time, and treatment room utilization.
  • Notify providers of patient arrivals and inform patients of delays, ensuring seamless communication and minimizing wait times.
  • Anticipate and address patient anxieties, providing comfort and reassurance to create a positive experience.
  • Manage patient accounts by obtaining, recording, and updating personal and billing information, as well as collecting and recording patient payments.
  • Maintain office supplies and equipment, anticipating needs and expediting orders to ensure a well-stocked and functional workspace.
  • Protect patient confidentiality by maintaining the confidentiality of personal and financial information.
  • Contribute to the team's efforts by accomplishing related results as needed.
Qualifications
  • High School graduate
  • Knowledge of software applications and administrative and clerical procedures
  • Proficient in spelling, grammar, punctuation, and other language skills


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