Banking Operations Manager
6 days ago
TD Bank is a leading financial institution that offers a wide range of banking products and services to individuals and businesses. We are committed to delivering exceptional customer service and creating a positive impact in the communities we serve.
Job Overview:The Store Supervisor will be responsible for overseeing the daily operations of a TD Bank store, ensuring that all transactions are processed efficiently and effectively. The successful candidate will have excellent leadership and communication skills, as well as a strong understanding of bank policies and procedures.
Key Responsibilities:- Manage a team of advice and service colleagues to achieve individual and store objectives.
- Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Develop and implement strategies to improve store efficiency and productivity.
Benefits:
- Competitive salary: $58,000 - $83,000 per year.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for career advancement and professional growth.
Requirements:
- HS Diploma or GED required; undergraduate degree preferred.
- 2+ years related experience working with customers and/or sales in any capacity or equivalent.
- Notary License (preferred).
- Previous supervisory or demonstrated ability in providing direction, decision making, coaching, and oversight of customer service.
- Proven ability to meet and exceed customer expectations.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Effective verbal and written communication skills.
- Sound judgment in decision making and problem solving.
- Ability to multi-task and maintain order in the store.
- Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
- Ability to supervise and lead others.
- Ability to provide community services.
- Preferred Bilingual Spanish.
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