Banking Operations Manager

6 days ago


Forest Hills, New York, United States TD Bank Full time
About TD Bank

TD Bank is a leading financial institution that offers a wide range of banking products and services to individuals and businesses. We are committed to delivering exceptional customer service and creating a positive impact in the communities we serve.

Job Overview:

The Store Supervisor will be responsible for overseeing the daily operations of a TD Bank store, ensuring that all transactions are processed efficiently and effectively. The successful candidate will have excellent leadership and communication skills, as well as a strong understanding of bank policies and procedures.

Key Responsibilities:
  • Manage a team of advice and service colleagues to achieve individual and store objectives.
  • Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Develop and implement strategies to improve store efficiency and productivity.

Benefits:

  • Competitive salary: $58,000 - $83,000 per year.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional growth.

Requirements:

  • HS Diploma or GED required; undergraduate degree preferred.
  • 2+ years related experience working with customers and/or sales in any capacity or equivalent.
  • Notary License (preferred).
  • Previous supervisory or demonstrated ability in providing direction, decision making, coaching, and oversight of customer service.
  • Proven ability to meet and exceed customer expectations.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Effective verbal and written communication skills.
  • Sound judgment in decision making and problem solving.
  • Ability to multi-task and maintain order in the store.
  • Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
  • Ability to supervise and lead others.
  • Ability to provide community services.
  • Preferred Bilingual Spanish.
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