Director, Client Service USA

4 weeks ago

Atlanta, Georgia, United States Advantage Group Full time
Job Title: Director, Client Service USA

We are seeking an ambitious and client-centered Director, Client Service to join our team at Advantage Group International. As a key member of our team, you will be responsible for developing mutually beneficial relationships with CPG and/or Retail clients and driving 2-way growth through consistent client value delivery and client retention, expansion, and acquisition.

Key Responsibilities:
  • Achieve sales and profit goals by maximizing client retention, expansion, and acquisition
  • Build strong client relationships and ensure that they receive an excellent client experience and gain value and insights from Advantage
  • Ensure clients are actively engaged and put our insights and recommendations into action
  • Enhance the Advantage brand within the CPG/Retail community through keynote presentations, conference/association participation, white papers, published articles, and other efforts
  • Contribute to innovations and piloting new approaches as we further develop our end-to-end Client Engagement experience
Requirements:
  • 5-10 years of commercial CPG/Retail industry experience, AND client-facing experience in data-led professional services (market research, data-led advisory, etc.)
  • Deep knowledge about how business is done, challenges between trading partners, key trends, and relationship dynamics
  • Ability to quickly grasp our data model, methods, and insight-to-action approach, and an understanding of related data and research
  • Acting as an advocate for our clients, understanding their needs, and recommending the right solutions, while also implementing successful client leadership programs and practices that drive long-term, sustainable, profitable growth for both Advantage and our clients, while achieving high levels of client engagement
  • Ability to anticipate future opportunities and trends accurately, being future-oriented and able to create competitive and breakthrough strategies and plans
  • An orientation to continually growing yourself, relationships, people, teams, and the business
  • Building thriving industry relationships, particularly CPG companies and retailers, becoming a trusted advisor, and creating mutually beneficial relationships
  • Ability to use prospecting principles, processes, and tools to identify and engage potential clients in the market while continually prospecting within existing clients to capitalize on additional business opportunities
  • Understanding and applying effective communication concepts, tools, and techniques, the ability to effectively transmit, receive, and interpret ideas, information, and needs through the application of appropriate communication behaviors
  • Ability to present innovative, actionable insights using relevant market data and trends, proficient at using storytelling tools and techniques to engage clients and deliver new information
  • Being driven, ambitious, and motivated to consistently meet/exceed targets, ability to work independently and an entrepreneurial mindset, a positive attitude, zest for learning, and always seeking innovations and efficiencies
  • Ability to act effectively on partial or conflicting information, eliminate roadblocks, take unpopular stands when necessary, and face adversity head-on
What We Offer:
  • Stable company with an established client base
  • Flex culture
  • Intelligent and passionate team members
  • Unique business positioning, and new opportunities around every corner
  • Competitive salary package including health benefits and 401k matching
  • Generous leave policy and winter holiday office closure

At Advantage Group, we are committed to helping businesses be better together. If you are a motivated and client-centered professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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