IT Support Specialist

6 days ago

Washington, Washington, D.C., United States Eversheds Sutherland Full time

Eversheds Sutherland (US) LLP is a leading law firm with offices across the US. We are seeking an experienced IT Support Specialist to join our team in our Washington DC office.

This role will involve serving as a liaison between users and IT professionals, ensuring that user impact is considered in IT decisions. The successful candidate will be responsible for resolving immediate office issues, troubleshooting IT problems, and implementing new technologies.

Responsibilities:

  • Troubleshoot software and network issues, software installations, applications, document imports, connectivity issues, etc.
  • Proactively anticipate and resolve user issues through review of tickets and communications with users.
  • Evaluate, test, and implement new technologies to improve IT systems.
  • Consult with IT staff or vendors in addressing IT issues.
  • Update Help Desk supervisors on IT issues for documentation.
  • Support onboard end-user process, including electronic file transfers, mobile devices, etc.
  • Prioritize workload accordingly to daily, weekly, assigned tasks.
  • Support AV/Conference room needs and hardware requirements for all personnel.
  • Participate in the weekly on-call rotation to provide after-hours, weekend, and holiday support.
  • Maintain technical expertise on all standard Firm software.
  • Provide backup assistance to other team members and managers in Technology, as needed.

Requirements:

  • Bachelor's degree in Computer Science or related field from an accredited college or university.
  • Three years of experience working in a technology department with Windows software in a similarly sized law firm.
  • Thorough knowledge of Windows 11, MS Office 365, Azure Active Directory, Citrix, Global Protect VPN, Intune, Ring Central or similar phone system support, iManage or equivalent.
  • Knowledge and experience with supporting mobile devices, both Android and Apple, including knowledge of mobile device management systems.
  • Excellent interpersonal communication and problem-solving skills.
  • Strong understanding of Windows software.

The salary range for this position is $68,400 - $114,100 per year, depending on experience and location. Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession.

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