Customer Service Representative
4 weeks ago
Sutton Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer service, processing transactions, and maintaining the integrity of our banking operations.
Key Responsibilities- Provide top-notch customer service to all clients, ensuring a positive and personalized experience.
- Process a variety of transactions, including deposits, withdrawals, and payments, while maintaining accurate records and adhering to cash handling procedures.
- Research and resolve customer issues, ensuring timely and effective resolution.
- Reconcile night deposits and mailed-in transactions, ensuring accuracy and attention to detail.
- Oversee the vault and ATM, maintaining security and adhering to dual control measures.
- Follow all cash handling procedures to ensure proper balancing and security of funds.
- Complete and process holds/CTR's as required, ensuring compliance with banking regulations.
- Ensure the security of personal keys and assigned codes, maintaining confidentiality and integrity.
- Sell gift cards and other bank services, identifying cross-sell opportunities and referring to Personal Bankers for follow-up.
- Maintain flexibility in scheduling to work all hours and locations within the market(s).
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility in scheduling, with willingness to work varied hours and locations.
Sutton Bank is an Equal Employment Opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability, or protected veteran status.
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Seasonal Support Driver
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