Cloud Support Engineer

2 days ago


New York, New York, United States Presidio Networked solutions LLC Full time
About the Role

We are seeking a highly skilled Cloud Services Support Engineer to join our team in a remote capacity. As a Cloud Services Support Engineer, you will work with our customers on their mission-critical applications running on the AWS and Azure public clouds, providing both engineering guidance and technical support.

Key Responsibilities
  • Provide expert technical support using engineering operational best practices to our growing number of Cloud Managed Services customers
  • Utilize your deep experience and strong problem-solving skills to debug, resolve and provide root causes for complex issues with minimal escalation
  • Assist with the enhancement of the Managed Services platform services via automation
  • Frequently document resolutions to internal knowledge base and support cross training knowledge
  • Manage the optimization, redundancy, and stability of cloud systems, including proactive monitoring and management of assets
Requirements
  • 3-5+ years of industry experience with Cloud Infrastructure Operations and Support (AWS and Azure)
  • Cloud systems engineering
  • Cloud IAM and networking concepts and services
  • Experience in monitoring setup and configuration, DataDog a plus
  • Expert experience in core systems (VMs, Servers, Security Groups, Governance, Patching, Tagging)
  • Extreme ownership to execute highly visible tasks, troubleshoot, and resolve new and complex technical issues in emergency situations
  • Experience with Cloud computing toolsets - Terraform, Vault, Packer etc.
  • Experience with EKS / Kubernetes
  • Experience in a designated customer-focused support role
  • Experience providing a personalized support experience with deeper knowledge of customer environment
  • Firm grasp of TCP/IP networking and troubleshooting
  • Understanding of cloud computing security concepts
  • Good knowledge of distributed systems, APIs, cloud computing patterns, including automation
  • Tremendous attention to detail
  • Effective communication and collaboration skills; solid interpersonal skills conducive to a team environment
  • Self-driven & motivated, with a strong work ethic and a passion for problem solving
  • Experience and knowledge of Git, JIRA, and ServiceNow
  • Associate Level Cloud certifications required (AWS and Azure)
About Presidio

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business.

We operate in 40+ US offices and offices in Ireland, London, Singapore, and India.

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.



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