Benefits Verification Specialist
4 days ago
About the Role
\This role involves overseeing and managing the verification of benefits process to ensure efficient, accurate policy reviews and effective handling of referral complexities.
\The goal is to obtain accurate benefits as the first step in the financial process, ensuring patient responsibility and reimbursement for services.
\We are seeking a candidate who shares our passion for making a meaningful impact in the mental health crisis and is excited about building a business that will impact millions of lives.
\Responsibilities\
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- Verify insurance policy benefits for new and returning patients with payers.\
- Ensure all insurance information has been obtained completely and accurately.\
- Document all pertinent insurance information into Salesforce.\
- Inform teams of support actions necessary for insurance or referral issues.\
- Identify special policy clauses per policy information to aid in financial and admission decisions.\
- Educate patients, families, and internal teams on insurance issues.\
- Identify third-party financial benefits and direct them to financial counseling and revenue cycle as appropriate.\
- Support admissions and revenue cycle teams as needed.\
- Investigate escalated insurance billing inquiries and inaccuracies, taking appropriate action to resolve the account.\
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