Resource Coordinator
4 weeks ago
Job Summary
Parrish Devaughn PLLC is seeking a highly organized and detail-oriented Resource Specialist to join our team. As a key member of our staff, you will be responsible for coordinating with insurance companies, police departments, and medical providers to ensure seamless case management.
Key Responsibilities
- Contact insurance companies to set up claims and send letters of representation.
- Request reports, videos, and photos from police departments.
- Obtain medical records and itemized billing through case management software.
- Follow up on requests proactively until received, updating the status of requests in software.
- Update values in case management software when medical bills and EOBs are received, including payments, adjustments, and multiple payments.
- Contact client health insurance providers to request EOBs and send letters of representation with updated medical authorization.
- Follow up on EOB requests proactively until received, updating statuses in the Comments section of each request and/or in the Notes section of the case management software.
- Save incoming mail and faxes daily, recording receipt in software.
- Pay invoices for medical records, litigation services, and police department requests.
- Perform other related duties as assigned by management.
Requirements
- Prior experience in Records Retrieval is preferred but not required.
- A Bachelor's Degree is preferred.
- Computer skills, including Microsoft Office Suite, are required.
- Strong written and verbal skills are required.
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